Patients' informational needs regarding adverse drug reactions, and how this information should be provided: a mixed-methods study.

PURPOSE: This study aimed to explore patients' satisfaction, informational needs, and preferences for how information on ADRs should be delivered. METHODS: A digital survey was distributed among patients with chronic conditions. Closed-ended responses were analyzed quantitatively, whereas open-text responses were thematically analyzed to identify common themes. Two conceptual frameworks were developed to illustrate patients' informational needs and preferences. RESULTS: 1,879 respondents participated. 47.2% of the participants were not satisfied with the information currently provided about the course of ADRs. Major themes in patients' informational needs on ADRs were: characteristics of the course of ADRs, factors that influence the course of ADRs, effects of ADRs, management of ADRs and personalized information. Major themes in their preferences for information provision were: form of information provision, platform, information provider, timing, conditions, presentation of the information, personalized information, and no preference. CONCLUSION: This study shows that patients desire more information on ADRs than currently available. Additionally, how this information should be provided, depends on personal needs and preferences.