Sandra Silveira Soares Leonarde
The automotive industry, a cornerstone of global economies, is profoundly influenced by a complex interplay of economic factors and consumer behavior. This article synthesizes existing literature on car sales dynamics, identifying key drivers such as private consumption, manufacturing trends, and policy interventions. While extensive research details the macroeconomic forces shaping car sales, a significant gap exists regarding the micro-level interactions, specifically the role of assertive communication in the sales process. This review systematically analyzes published works focusing on car sales, including manufacturing, consumption correlations, growth projections, and the impact of economic policies. Our methodology involved a targeted search across academic databases, adhering to strict inclusion criteria for empirical studies on automotive sales. Findings reveal a robust understanding of economic determinants, highlighting periods of growth, decline, and the influence of factors like deflation and scrapping programs. However, the literature predominantly overlooks the direct impact of sales methodologies, particularly the nuanced application of assertive conversational strategies, on sales outcomes. This paper argues that integrating insights from communication theory into the analysis of car sales processes could yield novel perspectives. The conclusion emphasizes the need for interdisciplinary research to bridge this gap, proposing that a deeper understanding of assertive communication in sales interactions could unlock new avenues for enhancing sales performance and customer satisfaction in the automotive sector, thereby offering both theoretical and practical implications for industry stakeholders and future research.