From Reactive to Resilient: The Role of AI in Crisis Management and Organizational Resilience Post Cyberattack

The research paper explores how artificial intelligence (AI) would transform the organizational management of crises through reactive strategies to resilient and proactive models, especially during post-cyberattack recovery. The modern challenge is reflected in the fact that the number and complexity of cyberattacks are increasing and put under threat the continuity of operations within organizations because of the fundamental vulnerability of their systems. The study hypothesizes to understand the role of AI-based capabilities of crisis management in improving organizational resilience by mediating through the intelligent threat detection capabilities, predictive analytics capabilities, and automated response capabilities in the Jordanian industrial and service industries. The research methodology adopted in this research was quantitative in nature whereby a structured survey questionnaire was used to deliver the survey to an IT security managers, crisis management officer and business continuity professional personnel of a sample of Jordanian organizations. The hypotheses that were tested were based on the direct and indirect relationship between AI-enabled crisis management capabilities and organizational resilience outcomes. The method used to test the hypotheses was a partial least squares structural equation modelling (PLS-SEM). The review has confirmed that the presence of AI-based systems of crisis management affects organizational resilience and rate of recovery after a cyberattack significantly. Predictive threat intelligence and automated incident response have a significant mediating effect, i.e., AI capabilities do not only enhance immediate reaction to a crisis but radically change the capacity of the organization to respond to, resist, and recover faster after cyber-attacks. This study proves that the use of AI in crisis management guidelines can contribute significantly to organizational resilience with the help of strategic preparedness frameworks. The results give practical implications to the security officers, crisis management team, and policymakers to enable them to develop resilient, evidence-based and adaptive organizational systems that will succeed in a highly hostile digital environment.