IMPACT OF BURNOUT SYNDROME ON JOB PERFORMANCE AND ORGANIZATIONAL COSTS

Burnout syndrome represents a growing occupational health problem that affects the well-being of healthcare personnel, decreases job performance, and generates organizational costs associated with absenteeism, turnover, and reduced service quality. The objective of this study was to analyze its impact on the staff of the Burn Hospital in Acapulco, Guerrero. A quantitative, non-experimental, cross-sectional, and descriptive study was conducted, applying a 55-item questionnaire (α=0.88) to a sample of 180 workers. The results showed moderate levels of emotional exhaustion and low depersonalization, while productivity, efficiency, and organizational commitment were high. However, more than 52% of the participants acknowledged that burnout increases organizational costs and affects service quality. It is concluded that strengthening psychosocial risk prevention strategies will contribute to protecting staff health and improving institutional efficiency.