Ecosystem-based servitization assessment for the use case of building permit processes

The construction industry lags behind other industrial sectors in terms of digitalization. The construction sector's slow adoption of comprehensive digital transformation is due to significant fragmentation throughout the building lifecycle and numerous stakeholders with diverse interests and priorities, hindering effective coordination and thus delaying innovative technology implementation. Following a design science approach, we propose and develop a process-oriented analysis framework for servitization based on service-dominant logic and Gaia-X-based ecosystem standards and technologies. The servitization approach is illustrated by applying it to the building permit process in general and described with exemplary services. The novelty of the study lies in combining service-dominant logic with a process-oriented, design-science framework that is operationalised via Gaia-X ecosystem standards and technologies to systematically derive digital service opportunities along the building lifecycle.