Seeing the Feel, Willing to Buy: How Visual–Tactile Cues Shape Consumer Purchase Intention in E-Commerce Platforms

With the rapid growth of e-commerce platforms, consumers increasingly make purchase decisions without direct physical interaction, particularly for tactile-dependent categories such as furniture and home décor. Drawing on embodied cognition, this study investigates how visual-based tactile cues influence consumers’ purchase intention on e-commerce platforms. Using experimental methods, two studies manipulate the level of visual-based tactile cues (high vs. low) and examine their effects on purchase intention. The results show that richer visual-based tactile cues significantly increase purchase intention. Contrary to traditional information overload assumptions that additional visual detail may hinder decision-making, this effect occurs through enhanced immersion rather than increased cognitive burden, suggesting that visual-based tactile cues operate as embodied sensory triggers instead of purely informational inputs. Furthermore, cross-modal mental imagery moderates this process in a counterintuitive way: the indirect effect of visual-based tactile cues on purchase intention via immersion is stronger when consumers’ imagery ability is lower, indicating a compensatory role of external sensory cues. By conceptualizing visual-based tactile cues as an innovation in interactive marketing within new media environments, this research offers actionable design implications for e-commerce platforms in enhancing tactile perception through visual presentation and improving conversion effectiveness.