Technological Innovation in Cultural Organizations: A Review and Conceptual Mapping Framework

Cultural organizations have traditionally been viewed as resistant to change, often bound by legacy structures, public dependency, and non-commercial missions. However, recent advances in digital technologies—ranging from AI and VR to IoT and big data—are reshaping the operational and strategic landscape of these institutions. Despite this shift, academic literature has yet to comprehensively map how technological innovation transforms cultural organizations into practice. This paper addresses this gap by introducing the concept of the Cultural Organizational System (COS)—a holistic framework that captures the multi-component structure of cultural entities, including space, tools, performance, management, and networks. Using a PRISMA-based scoping review methodology, we analyze over 90 sources to identify the types, functions, and strategic roles of technological innovations across COS components. The findings reveal a taxonomy of innovation use cases, a mapping to Oslo innovation categories, and a quadrant model of enablers and barriers unique to the cultural sector. By offering an integrated view of digital transformation in cultural settings, this study advances innovation theory and provides practical guidance for cultural leaders and policymakers seeking to balance mission-driven goals with sustainability and modernization imperatives.