The moderating role of ICT capability in the relationship between supply chain integration and supply chain performance in manufacturing firms in Vietnam

Type of the article: Research ArticleAbstractSupply chain integration has become critical for improving firm performance in highly competitive and uncertain manufacturing environments. This study examines the relationships between supplier integration, internal integration, customer integration, and supply chain performance, while also investigating the moderating role of information and communication technology (ICT) capability in Vietnamese manufacturing firms. The study uses survey data collected from 386 middle and senior managers during 2024 and applies partial least squares structural equation modeling (PLS-SEM) to test six hypotheses grounded in the resource-based view (RBV) and the extended resource-based view (ERBV). The results indicate that supplier integration (β = 0.249, p < 0.001), internal integration (β = 0.357, p < 0.001), and customer integration (β = 0.388, p < 0.001) are positively associated with supply chain performance. The model explains 71.1% of the variance in supply chain performance. The findings suggest that the moderating role of ICT capability is more evident in the relationships between supplier integration, internal integration, and supply chain performance than in the relationship between customer integration and supply chain performance. This study contributes to the supply chain integration literature by providing evidence from an emerging economy and highlighting the heterogeneous moderating role of ICT capability across different dimensions of supply chain integration.AcknowledgmentWe would like to thank the National Economics University for funding this research through its Academic Development and Research Support Initiative.