Trust-Based Active Participation in the Relationship of the Role of Information Technology towards Organizational Performance: A Human Resource Perspective

The main objective of this study is to analyze the role of Trust-Based Active Participation (TBAP) in improving Organizational Performance (OP) by enabling Information Technology (IT) within the context of knowledge infrastructure. Crystallization of entity participation in Organizational Learning (OL) with “trust” value bonds within could strategically intensify the innovative source and help the organization to get customer satisfaction. This study emphasizes the Human Resource perspective using a sample of 177 millennial generations who had become technology-based business owners in Indonesia. Data were obtained by distributing questionnaires using a purposive sampling method and processed using structural equation modeling (SEM). The empirical model confirms that IT can become an enabler for OP (α = 0.930) indirectly by implementing TBAP (α = ***). The research study has proven the existence of full mediation from TBAP (α = 0.027) as a mediation role for the research gap and managed to contribute to the body of knowledge, especially in the domain of human resources.