Integrating Artificial Intelligence into Decision Processes: A Dual Role of Psychological Ownership and Emotional Intelligence

This study aims to explore the relationship between emotional intelligence (EI), psychological ownership (PO), and decision-making quality (DMQ) within AI-enhanced managerial settings. Using Upper Echelons Theory, the research sees EI as a factor influencing both PO and DMQ, with AI acting as a contextual moderator. Data from 339 professionals in Turkey’s tourism and hospitality industry were examined through structural equation modeling and moderated mediation analysis. Results show that EI significantly improves DMQ both directly and indirectly through PO, and AI amplifies the indirect effect of EI on DMQ via PO. However, AI did not influence the EI–PO relationship, highlighting the human-centered aspect of psychological ownership. The study advances total quality management by combining emotional, psychological, and technological factors into a comprehensive model for strategic decision-making. Practical recommendations include promoting emotionally intelligent leadership and integrating AI systems with human skills to enhance decision quality.