Business intelligence capability, organizational agility, and bank performance: Evidence from an emerging country

This study aims to examine the mediating effect of organizational agility on the relationship between business intelligence and Jordanian banks’ performance. The quantitative approach utilized questionnaires, which targeted 387 professionals and managers of commercial banks operating in Jordan. Findings of the measurement model indicated high reliability and construct validity, while those of the structural model showed that data integration and predictive analytics significantly impacted agility and performance, respectively, underscoring their importance in improving an organization’s responsiveness and foresight. Organizational agility mediated the relationship between BI and performance, reinforcing its importance in transforming data and information resources into tangible results. Surprisingly, real-time dashboards had a significantly negative relationship with agility and performance, suggesting the potential adverse effects of information overload, data illiteracy, and regulatory constraints on efficiency in emerging markets. The findings offer managerial insights for professionals and policymakers focusing on BI as a tool for enhancing organizational performance.