Celia Ellks, Sara Zangari, Daniel G Coro
LGBTIQA+ inclusivity was inconsistently represented across cancer service websites: most lacked visible indicators, particularly in public and regional services. Strengthening clear, visible, substantively supported inclusivity may be one avenue to signal safety to LGBTIQA+ people seeking cancer care.
BACKGROUND: LGBTIQA+ people may experience poorer cancer-related outcomes than the general population, partly due to gaps in culturally safe care. Organizational websites can influence perceptions of safety and confidence. This study examined LGBTIQA+ inclusivity across South Australian cancer treatment and support service organization websites.
METHOD: Websites of cancer treatment (n = 46) and support services (n = 19) were audited for LGBTIQA+ inclusivity, assessed in terms of visibility and scope.
RESULTS: LGBTIQA+ content was identified on 11 of 65 (17%) websites through natural browsing. Three additional websites were identified via confirmatory searching. Where present, visibility was generally high. Inclusion within diversity or anti-discrimination statements was most common (100%); internally developed resources were least common (27%).
CONCLUSIONS: LGBTIQA+ inclusivity was inconsistently represented across cancer service websites: most lacked visible indicators, particularly in public and regional services. Strengthening clear, visible, substantively supported inclusivity may be one avenue to signal safety to LGBTIQA+ people seeking cancer care.