Shahinaz Osman, Reem Bashir
This study examines the potential of Artificial Intelligence (AI) tools to promote global citizenship and awareness of the Sustainable Development Goals (SDGs) through cross-cultural collaboration programs in higher education. Employing a qualitative Delphi method, the research gathered insights from 15 expert faculty and instructors across diverse disciplines (education technology, humanities, social sciences, and IT). The analysis of Delphi rounds and expert interviews revealed several key findings. Experts widely recognize AI's capacity to foster intercultural dialogue and facilitate inclusive learning across cultures, as well as its ability to simulate SDG challenges to build empathy. The study also highlighted key areas where AI could be integrated. The top strategies identified were the use of AI in cross-cultural, project-based learning and the incorporation of AI tools into curricula focused on the United Nations' Sustainable Development Goals. However, significant ethical concerns, including algorithmic bias, digital equity, and the need for culturally responsive AI tools, were highlighted. Furthermore, faculty resistance, often stemming from insufficient training, emerged as a significant barrier to practical implementation.