Casper Chong Kee Ng, Eugene Soh
The CHI Innovation Cycle framework effectively transforms organisational innovation culture by promoting integrated thinking across care processes, technology adoption, and workforce development.
BACKGROUND: The Centre for Healthcare Innovation in Singapore has developed an Innovation Cycle framework that has served as a catalyst for successful healthcare innovation implementations across Singapore's healthcare system.
OBJECTIVE: This article presents the CHI Innovation Cycle-a structured framework designed to guide clinicians and administrators through the macro stages of planning, implementing, and improving healthcare productivity and innovation initiatives, underpinned by iterative Plan-Do-Study-Act (PDSA) cycles.
METHODS: The framework encompasses three interconnected areas of innovation in a hospital-broadly categorised as Care and Process Redesign, Technology, and Job Redesign-that are conceptually linked to work iteratively rather than in isolation. Five healthcare innovation projects implemented at Tan Tock Seng Hospital were analysed to demonstrate the framework's application and effectiveness.
RESULTS: Analysis of the five projects revealed the framework's application and effectiveness. Projects demonstrated enhanced scalability and sustained impact when following the complete cycle. It also looks ahead to the evolution of the Innovation Cycle as the foundation for driving systems transformation in achieving better value, health, social integration, and sustainability in the Singapore healthcare system.
CONCLUSIONS: The CHI Innovation Cycle framework effectively transforms organisational innovation culture by promoting integrated thinking across care processes, technology adoption, and workforce development.